In any business, retaining customers is the key to success. The ability to deliver quality customer support is an important factor that determines growth.
In this competitive environment, consumers have several options to choose from. Apart from price and quality, the support and treatment they receive from a company is the key factor in attracting new customers and retaining the existing ones.
Technical support requires dedicated and experienced team who will work round the clock to deliver higher value to customers which requires resources and expertise to maintain in-house. An outsourced technical support will help you to concentrate on your core business processes without sacrificing your customer support.
By outsourcing, you get the advantage of an expert dedicated support team working for your clients without disturbing your regular business processes.
We at Amulya understand the challenges faced by hosting companies and ISPs in satisfying their clients. We partner with them in providing expert customer care. Amulya offers affordable professional technical support services that are scalable to the changing needs of today’s digital world.
Customer Support Plan Support is provided through Ticket system.
Server Admin Plan
24/7 Support is provided to the clients on server basis.
Dedicated Seat Plan Dedicated team provides support for any number of servers, issues, domains on 24/7 basis.
Our specialized web hosting support involves the following:
- 24/7/365 Monitoring of Server Health and Resources
- Downtime Response and Reboots
- 24x7x365 Emergency Services
- Backup and Restore Maintenance
- Operating System Updates and security audits
- Installation, maintenance and tweaking of third party Software Applications
- Monitoring and Maintenance of critical services like DNS, Mail, Web and FTP
- Security Related Tweaking
Please visit our support site @ www.actsupport.com – outsourced web hosting technical support